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Have any questions or concerns? 

We’re always ready to help!

GENERAL INQUIRES: 

 

info@luxurysnob.com

 

 

CALL US

 

Monday - Friday 

 

10am - 6pm ESt

 

646.465.3432

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FAQ

Sellers protection.

We ask that all buyers shipping and billing match to protect fraud. Although it might be an inconvenience to buyers we want to make sure additional security measures are reach to protect our sellers.

Shipping- we ask that signature confirmation is added to every order that is processed. This protects our sellers from items being left anywhere  and possibly into the hands of the wrong person.

 

Luxurysnob policy is that sellers add insurance on their personal items to protect items from falling off the truck or damaged in the process of delivery to buyer.

Shipping methods used USPS, UPS, FEDEX. Shipping options are at sellers discretion and will be communicated via email.

Trying to sell a fake item with us will only result in loss of shipping fees. If you send us photos of an item and ship something completely different or altered you will be liable for all shipping charges in order to receive your item back.

 

Buyers, we are a consignment shop and only offer items that are given to us by our sellers. We do not have any additional items in a stock room or anything of that nature.

Sellers do not receive funds until you have confirmed you receive the item and all is well and the item looks as described. Please be courteous and contact us once item is delivered in order to pay sellers for their items.

 

There are no refunds or exchanges on items purchase in the wrong size. Being diligent and knowing shoe size is important. Some options you may have are either google, or visiting your local store that sells such luxury item your interested in and trying on you size.

 

NO CHECKS OR PAYPAL ECHECK OR LAYAWAY

SECURITY: LUXURYSNOB USES PAYPAL TO PROCESS ALL TRANSACTION REQUIRING CREDIT CARD INFORMATION.

The PayPal site is highly secure. PayPal use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

 

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

What Makes the PayPal Site So Secure?

 

Technology

Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

 

Experience

With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.

 

Privacy

PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They

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© 2015 by LUXURY SNOB.

Do you have a question?

info@LuxurySnob.com

 

CALL US

Monday - Friday 

10am - 6pm ESt

646.465.3432

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